Terms and Conditions

Website Terms & Conditions

Town Gardens & City Pets – Pets & Aquatics

Effective date: 2 November 2026

1. Introduction and Scope

Welcome to the Town Gardens & City Pets – Pets & Aquatics website.

This website has been developed as a public information and animal viewing service, allowing customers to preview live animals, birds, small mammals, reptiles, amphibians, invertebrates, ornamental fish and other livestock currently held at, or expected to become available at, our physical retail premises.

The website is intended to help customers learn which animals may be present at our store before making a personal visit.

This website is not an online shop, online marketplace, booking service or animal purchasing platform.

No live animal or fish can be purchased, paid for, reserved or ordered through this website.

All purchases must be undertaken in person at our physical retail premises, subject to applicable legislation, local authority licensing requirements, animal welfare assessments and our own purchasing policies.

These Website Terms & Conditions govern the use of this website and its associated public information services.

They do not replace our separate in-store animal sale terms, purchasing guidance or any applicable statutory consumer rights.

2. Purpose of the Website

The primary purpose of this website is to provide customers with a convenient way to view information about animals and fish held at Town Gardens & City Pets.

Information displayed may include photographs, descriptions, species information, estimated ages, sexes, varieties, breeding information, availability indicators and other general details.

All such information is provided for general viewing, identification and informational purposes.

We do not intend the website to operate as a direct sales or transactional advertising platform.

The publication of an animal profile does not constitute a contractual offer to sell that animal, a guarantee of its availability or an entitlement to purchase it.

The website does not provide any facility for customers to enter into an animal purchase contract online.

Nothing in these terms determines whether particular website content is legally classified as advertising under applicable law. We remain subject to any relevant advertising, consumer protection and animal welfare requirements.

3. No Online Sales, Payments or Reservations

Town Gardens & City Pets does not permit the online purchase of live animals or fish through this website.

The following conditions apply:

• No online checkout or payment facilities are provided for animals or fish.
• Animals cannot be ordered or purchased through this website.
• We do not accept online deposits or advance payments for animals.
• Animals cannot be reserved or held through the website.
• An animal enquiry does not create a reservation.
• Joining a waiting list does not guarantee priority or entitlement to purchase.
• Viewing an animal online does not establish a purchase agreement.
• All purchases require an in-person visit and approval by authorised store staff.

We reserve the right to change or withdraw the availability of any animal without prior notice.

4. Animal Information and Its Limitations

4.1 General information only

All animal information published on this website is intended for general informational purposes.

Website information must not be treated as a certificate, authenticated record, documentary evidence or independent verification of an animal’s identity, age, sex, breeding history, origin, health or other characteristics.

This includes information relating to:

• Age and date of birth.
• Sex or gender.
• Breed, type, variety, colour or morph.
• Parentage, ancestry, lineage or genetics.
• Breeding history and breeding conditions.
• Captive-bred, farm-bred or wild-caught status.
• Country or geographical origin.
• Previous ownership or supplier history.
• Health, condition, size or development.
• Individual identification or batch information.
• Any other characteristics, circumstances or historical information associated with an animal.

Information may be derived from supplier declarations, available records, reasonable estimates, physical observations or assessments undertaken by staff.

We endeavour to publish information accurately and correct errors when identified. However, website publication alone does not independently verify the underlying information.

4.2 Estimated ages and dates of birth

Where an animal’s exact date of birth is unknown, an estimated age may be displayed.

Such estimates may be based on supplier information, physical appearance, developmental stage or other available information.

An estimated age must not be interpreted as a confirmed or documented date of birth.

Where a date of birth is displayed, its presence on the website does not, by itself, establish that independent documentary evidence exists.

4.3 Sex and gender identification

The sex of an animal may be recorded using supplier information, visual assessment, physical characteristics or other available methods.

Some species are difficult to sex accurately, particularly when young or where reliable identification requires specialist assessment.

Unless specifically confirmed by appropriate supporting evidence, sex information should be understood as the information currently available rather than independent certification.

4.4 Breeding history, origin and identification

Information concerning breeding conditions, parentage, captive-bred status, origin or other historical details may be supplied by third parties.

Displaying this information does not constitute independent verification by Town Gardens & City Pets.

Where specific supporting documentation is available, customers may request to discuss it with staff before purchase.

The existence of a website listing does not guarantee that documentary evidence is available for every characteristic displayed.

4.5 Information confirmed at purchase

Customers should discuss any characteristics important to their purchasing decision with staff before agreeing to buy an animal.

Where supporting records or documents are available, their nature and relevance can be explained during the in-store purchasing process.

Nothing in this section excludes or restricts our legal responsibilities concerning accurate descriptions, material information, misrepresentation or statutory consumer rights.

5. Animal Photographs and Visual Identification

Photographs displayed on the website are provided to assist customers in viewing and identifying animals.

Photographs may show:

• An individually identified animal.
• An animal forming part of a pair.
• One or more animals within a batch or group.
• A representative animal from a group.
• An animal photographed at an earlier stage of development.

Where animals are housed or recorded in groups, a photograph may not depict every individual available.

An animal’s appearance may change through growth, development, moulting, shedding, colour changes or other natural processes.

Photographs must not be treated as certification of an animal’s age, sex, origin, breeding history or health.

We endeavour to ensure that photographs and their descriptions are not materially misleading.

Customers are encouraged to view and discuss their chosen animal in person before purchasing.

6. Availability and Website Updates

We make reasonable efforts to maintain accurate and up-to-date information concerning animals held at our store.

However, website information may not reflect changes occurring immediately within our premises.

Animals may become unavailable because of:

• An in-store purchase.
• Animal health or welfare considerations.
• Observation, isolation or veterinary treatment.
• Acclimatisation or settling-in periods.
• Changes to housing or care arrangements.
• Other operational or licensing requirements.

Animals may be temporarily removed from public display or withheld from sale at our discretion where appropriate.

An animal appearing as available on the website does not guarantee that it remains available when a customer visits the store.

We recommend contacting the store before making a special journey to enquire about a particular animal.

7. Future Availability and Acclimatisation

Some animals may appear on the website before they are available for purchase.

Where an estimated availability date is displayed, this is provided for information and planning purposes only.

Such dates may change if an animal requires additional time for acclimatisation, observation, treatment or welfare assessment.

We do not guarantee that an animal will become available on a particular date.

Animal welfare requirements take priority over estimated availability dates.

8. In-Store Purchasing Requirements

All purchases of live animals and fish must take place in person at Town Gardens & City Pets.

Our store operates a responsible purchasing policy designed to support appropriate animal welfare and suitable ownership.

The following requirements apply to all prospective purchasers.

8.1 Minimum age

Customers must be aged 18 years or over to purchase live animals or fish from our store.

We may request acceptable proof of age before completing a sale.

This is our store’s purchasing policy and may be more restrictive than the statutory minimum applicable to particular animals.

8.2 Intended owner or keeper

The person purchasing the animal must be its intended owner or primary keeper.

The purchaser must be prepared to accept responsibility for the animal’s housing, feeding, maintenance, welfare and ongoing care.

8.3 Animals are not sold as gifts

We do not sell live animals or fish for the purpose of gifting them to another person.

Purchases on behalf of an absent intended owner or keeper will not ordinarily be accepted under our purchasing policy.

8.4 Customer suitability

All prospective purchasers are subject to an appropriate suitability assessment.

Customers must be prepared to answer relevant questions concerning:

• Their experience of keeping the species.
• Their knowledge of its requirements.
• Their intended housing or aquarium.
• Their current animals and compatibility.
• Their understanding of feeding and environmental conditions.
• Their ability to provide appropriate ongoing care.
• Any other relevant animal welfare considerations.

Our staff may request additional information before approving a purchase.

8.5 Right to refuse or postpone a sale

We reserve the right to refuse or postpone a proposed sale where there are reasonable concerns about animal welfare, customer suitability, legal compliance or licensing requirements.

This may include circumstances where a customer cannot demonstrate that appropriate accommodation, equipment, knowledge or care arrangements are in place.

Any refusal will be made in accordance with applicable law and must not involve unlawful discrimination.

No customer has an automatic entitlement to purchase an animal merely because it appears on our website.

9. Housing, Enclosures and Aquariums

Customers must be able to demonstrate that they have, or will have before collection, suitable accommodation for the animal they intend to purchase.

Depending on the species, staff may request:

• Photographs of the enclosure, cage, vivarium or aquarium.
• Dimensions and available living space.
• Details of heating, lighting or ventilation.
• Temperature and humidity information.
• Filtration and water quality information.
• Details of existing animals or fish.
• Relevant equipment and environmental arrangements.

Aquariums must be appropriately established, with suitable water conditions for the species concerned.

We may refuse or postpone a sale where an enclosure or aquarium is unsuitable or not adequately prepared.

Any guidance provided by staff does not remove the keeper’s ongoing responsibility to meet the animal’s welfare needs.

10. Compatibility, Stocking and Existing Animals

Where an animal or fish is intended to live alongside existing animals, customers may be asked to provide details of their current livestock and housing arrangements.

This may include species, numbers, sizes, temperament, stocking levels and environmental conditions.

We may decline a sale where there are reasonable concerns about aggression, incompatibility, overcrowding, disease transmission or other welfare risks.

Customers remain responsible for ongoing monitoring and appropriate management of their animals after purchase.

11. Safe Transport and Collection

Customers must make suitable arrangements for the safe transportation of any animal or fish purchased from our store.

Transport arrangements should be appropriate for the species, journey duration, environmental conditions and welfare requirements.

Staff may advise on suitable transport containers or packaging.

We may delay or refuse the release of an animal where suitable transportation arrangements are not available.

Animals are not dispatched, couriered or delivered through this website.

12. Animal Welfare, Licensing and Legal Compliance

Town Gardens & City Pets operates subject to applicable animal welfare legislation, local authority animal activity licensing conditions and relevant statutory guidance.

Our animal welfare responsibilities take priority over customer requests, expected availability dates and commercial considerations.

We may withhold an animal from sale if staff consider that further observation, treatment, acclimatisation or assessment is required.

Where applicable, purchases may be subject to additional species-specific restrictions, identification requirements or documentation.

Our in-store procedures are designed to support compliance with relevant legislation, licence conditions and responsible animal care practices.

13. Prices and Commercial Information

The Pets & Aquatics website is intended primarily as an animal viewing and information service.

We do not routinely publish individual animal prices through this website.

Any price or commercial information that may appear is subject to confirmation at our physical store.

The absence of a price does not indicate that an animal is free, available for adoption or guaranteed to be available for purchase.

All relevant prices, purchase conditions and payment arrangements are confirmed in person before an in-store sale is completed.

The website does not provide online payment facilities for live animals or fish.

14. Enquiries, Notifications and Waiting Lists

The website may provide contact forms, availability enquiries, notifications or animal waiting-list facilities.

These services are intended to facilitate communication between customers and our store.

Submitting an enquiry or joining a waiting list does not:

• Reserve an animal.
• Guarantee an animal will become available.
• Guarantee priority over another customer.
• Establish a contract or obligation to sell.
• Guarantee that a customer will be approved to purchase.
• Require us to hold an animal pending a visit.

We may contact customers with relevant information where they have requested notifications.

Customers may request to stop receiving optional notifications at any time.

Any personal information collected through these facilities will be processed in accordance with our Privacy Policy.

15. Animal Care and Species Information

The website may contain general information about animal species, breeds, varieties, morphs, habitats and husbandry requirements.

Such content is provided for general educational and informational purposes.

It may not account for every animal’s individual needs, medical history, environmental circumstances or specialist requirements.

Care information should not be regarded as a substitute for appropriate veterinary advice or professional assessment.

Customers remain responsible for obtaining suitable advice and providing appropriate care for animals in their keeping.

Where additional care sheets or information are provided during an in-store purchase, customers should read and retain these documents.

16. Customer Records and In-Store Sales

Town Gardens & City Pets collects relevant customer information during in-store live animal and fish purchases in accordance with our store procedures and applicable legal requirements.

This information may include customer identity and contact details, information about the animal purchased and records associated with the sale.

Records may be maintained for animal welfare, traceability, licensing, legal compliance and legitimate business administration purposes.

The precise information collected and applicable retention periods may vary according to the species, transaction and legal requirements.

Customers will be provided with relevant privacy information explaining how their personal data is processed.

Information collected for licensing purposes will be handled in accordance with applicable law.

17. Privacy and Data Protection

We respect the privacy of visitors and customers using our website.

Personal information may be collected when a visitor:

• Submits a contact enquiry.
• Joins an animal waiting list.
• Requests availability notifications.
• Contacts the store through website facilities.
• Uses other services requiring personal information.

Personal information will be processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and Data Protection Act 2018.

Our separate Privacy Policy explains the purposes and lawful bases for processing, relevant retention arrangements, recipients of information and individuals’ data protection rights.

We do not sell customer personal information to third-party advertisers.

18. Website Accounts and Online Transactions

This website does not provide customer accounts for the purpose of purchasing live animals or fish.

Visitors do not need to create an online purchasing account to view animal information.

The website does not provide a shopping basket, animal checkout or online livestock payment service.

Any communication or information submitted through the website remains separate from the in-store purchasing process.

19. Copyright, Photographs and Intellectual Property

Unless otherwise stated, original website content, photographs, graphics, written descriptions, branding and other materials are owned by Town Gardens & City Pets or used with appropriate permission.

Visitors may view website content for lawful personal and informational purposes.

Visitors may share links to publicly accessible pages or animal profiles.

Our original content must not be reproduced, republished, commercially distributed or used to create misleading animal listings without permission, except where permitted by law.

Third-party content, trademarks and intellectual property remain the property of their respective owners.

20. Misuse of Website Content

Visitors must not use website information, photographs or animal profiles in a misleading, fraudulent or unlawful manner.

This includes falsely presenting our animals as belonging to another seller, creating unauthorised sale listings using our photographs or misrepresenting information obtained from our website.

Visitors must not interfere with the website’s operation, security or availability.

We may take reasonable action to prevent misuse of our content or systems.

21. External Websites and Links

Our website may include links to external websites, social media services, blog articles, care resources or our separate retail website.

External websites are operated independently and may have their own terms, privacy notices and purchasing arrangements.

We are not responsible for third-party content or services outside our control.

A link to an external website does not necessarily imply endorsement of its content.

22. Website Accuracy and Corrections

We make reasonable efforts to maintain accurate and current website information.

However, animal records may change, and occasional technical, administrative or data-entry errors may occur.

We reserve the right to correct, amend, update or remove information where appropriate.

If an error is identified in an animal profile, we may correct the listing without prior notice.

Customers are encouraged to raise any uncertainty or discrepancy with staff before making a purchasing decision.

Nothing in these terms permits us to provide materially misleading information or removes our applicable legal responsibilities.

23. Website Availability and Maintenance

We aim to maintain a reliable and accessible website.

However, access may occasionally be interrupted by maintenance, software updates, server issues, technical faults or circumstances outside our reasonable control.

We may change, suspend or discontinue website features where reasonably necessary.

We cannot guarantee uninterrupted access to every page or feature.

24. Liability and Statutory Rights

The website is provided as an informational service and is not intended to replace direct communication with our staff concerning a particular animal.

We are not responsible for an animal becoming unavailable before a customer visits the store, except where liability arises under applicable law.

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or restricts:

• Liability for death or personal injury caused by negligence.
• Liability for fraud or fraudulent misrepresentation.
• Applicable statutory consumer rights.
• Legal obligations concerning accurate descriptions and material information.
• Any other liability that cannot lawfully be excluded or restricted.

Customers retain all applicable legal rights when purchasing animals or goods from our physical store.

Any separate in-store sale terms must also comply with applicable consumer protection legislation.

25. Changes to Website Terms

We may revise these Website Terms & Conditions to reflect changes in our operations, website functionality, legal requirements or policies.

The latest version will